BB&T Bank: Bb&t is HORRIBLE overall, but when it comes to...
A BB&T Bank customer review by GetHuman user ~anonymous from November 18th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other BB&T Bank customers when your case took place?
~anonymous: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common BB&T Bank problems)
~anonymous: "Complaint" was why I was trying to call.
~anonymous's review of BB&T Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Bb&t is HORRIBLE overall, but when it comes to calling customer service they are the worst. If I have a question about something and I dont need to check my balance, I have to enter all the numbers before asking a simple question. They should at least give you the option of saying the number, in case you cant text it. And if its something that needs to be fixed after the bank closes, they are no help. They just refer you to a bank manager, which you'll have to wait till the next day...what are they there for?
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his BB&T Bank customer service problem that occurred on November 9th, 2017.