BB&T Bank: In order to speak to a representative all you h...
A BB&T Bank customer review by GetHuman user ~Snailwhale from November 16th, 2017
Background on ~Snailwhale's case
GetHuman: ~Snailwhale - can you tell our other BB&T Bank customers when your case took place?
~Snailwhale: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Snailwhale a list of common BB&T Bank problems)
~Snailwhale: "Question" was why I was trying to call.
~Snailwhale's review of BB&T Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Snailwhale: In order to speak to a representative all you have to do is put in your information and hit *. For security purposes they want you to authenticate in the automated system because only YOU know your PIN number or security code.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
~Snailwhale: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Snailwhale: I'd give them a four out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
~Snailwhale: For that I would say three out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
~Snailwhale: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Snailwhale taken from his BB&T Bank customer service problem that occurred on November 7th, 2017.