BB&T Bank: Phone system is ridiculous! Too many menus, non...

A BB&T Bank customer review by GetHuman user ~humanpants from October 26th, 2017

Background on ~humanpants's case

GetHuman: ~humanpants - can you tell our other BB&T Bank customers when your case took place?
~humanpants: Yes. It was morning, on October 19th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
~humanpants: I used the 888-228-6654 number I found for on the GetHuman BB&T Bank customer phone number page I was on: BB&T Bank Customer Service Phone Number
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~humanpants a list of common BB&T Bank problems)
~humanpants: "Setup an account" was why I was trying to call.

~humanpants's review of BB&T Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~humanpants: Phone system is ridiculous! Too many menus, none of which take you to a human. One actually transfers you to a check printer! Ridiculous.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
~humanpants: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~humanpants: I'd give them a three out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
~humanpants: For that I would say two out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
~humanpants: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~humanpants taken from his BB&T Bank customer service problem that occurred on October 19th, 2017.

BB&T Bank

3.17 of 5 stars | 145 reviews

~humanpants's BB&T Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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