BB&T Bank: Where is my deposit? This is a constant recurri...
A BB&T Bank customer review by GetHuman user GetHuman-154830 from November 1st, 2017
Background on GetHuman-154830's case
GetHuman: GetHuman-154830 - can you tell our other BB&T Bank customers when your case took place?
GetHuman-154830: Yes I can. It was late at night, on October 30th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-154830 a list of common BB&T Bank problems)
GetHuman-154830: "Make a Payment" was why I was trying to call.
GetHuman-154830's review of BB&T Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-154830: Where is my deposit? This is a constant recurring problem. It takes forever for a check deposit to show up with BBT! Everytime a deposit is made (even payroll checks) they put a hold on your deposit for **-** hours. Why? No one at the bank could tell me. When I sent an email to their customer service, I got the automated response saying that they will get back to me in **-** hours. **Okay... I'm taking that **-** hours to move my money elsewhere.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
GetHuman-154830: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-154830: I'd give them a five out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
GetHuman-154830: For that I would say two out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
GetHuman-154830: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-154830 taken from his BB&T Bank customer service problem that occurred on October 30th, 2017.