BB&T Bank: New to BBT, opened acct online, had questions a...

A BB&T Bank customer review by GetHuman user GetHuman-239180 from October 30th, 2017

Background on GetHuman-239180's case

GetHuman: GetHuman-239180 - can you tell our other BB&T Bank customers when your case took place?
GetHuman-239180: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman-239180: I used the 888-228-6654 number I found for on the GetHuman BB&T Bank customer phone number page I was on: BB&T Bank Customer Service Phone Number
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-239180 a list of common BB&T Bank problems)
GetHuman-239180: "Complaint" was why I was trying to call.

GetHuman-239180's review of BB&T Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-239180: New to BBT, opened acct online, had questions about check cards, online banking, online billpay, quicken, checks, etc. First time spent **** minutes in phone tree, trying to get a human to answer. because i didn't have a pin. I finally was able to talk to someone, she was rude, didn't know the answer and transferred me back to the phone tree. Livid at this point. So, I called the local branch, they referred me to the *** number. No one knows what the policies are. or how things work there., they just transfer you around.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
GetHuman-239180: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-239180: I'd give them a one out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
GetHuman-239180: For that I would say five out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
GetHuman-239180: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-239180 taken from his BB&T Bank customer service problem that occurred on October 28th, 2017.

BB&T Bank

3.17 of 5 stars | 145 reviews

GetHuman-239180's BB&T Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BB&T Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BB&T Bank in any way.

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