BB&T Bank: miserable experience - BBT just swallowed my sm...

A BB&T Bank customer review by GetHuman user GetHuman-84935 from November 14th, 2017

Background on GetHuman-84935's case

GetHuman: GetHuman-84935 - can you tell our other BB&T Bank customers when your case took place?
GetHuman-84935: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman-84935: I used the 888-228-6654 number I found for on the GetHuman BB&T Bank customer phone number page I was on: BB&T Bank Customer Service Phone Number
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-84935 a list of common BB&T Bank problems)
GetHuman-84935: "Make a Payment" was why I was trying to call.

GetHuman-84935's review of BB&T Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-84935: miserable experience - BBT just swallowed my smaller*far more human bank and I have no choice but to deal with them at this point. Took forever to get to a real human being. My next call is to the my regional Federal Reserve office and then FTC to file a complaint
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
GetHuman-84935: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-84935: I'd give them a five out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
GetHuman-84935: For that I would say five out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
GetHuman-84935: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-84935 taken from his BB&T Bank customer service problem that occurred on November 7th, 2017.

BB&T Bank

3.17 of 5 stars | 145 reviews

GetHuman-84935's BB&T Bank Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BB&T Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BB&T Bank in any way.

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