BB&T Bank: They'd charged me w*out even telling me at leas...
A BB&T Bank customer review by GetHuman user ~bhoconnor from November 6th, 2017
Background on ~bhoconnor's case
GetHuman: ~bhoconnor - can you tell our other BB&T Bank customers when your case took place?
~bhoconnor: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~bhoconnor a list of common BB&T Bank problems)
~bhoconnor: "Payment Arrangement" was why I was trying to call.
~bhoconnor's review of BB&T Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bhoconnor: They'd charged me w*out even telling me at least *-* times because of a low balance, as well as for a "maintenance fee" i've never had in the over *-* years i've been with them. **Then they wouldn't let me close my accoutn over the phone beacuse i had like $* in there--have to go in person, stupid. They could just send me a check
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
~bhoconnor: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bhoconnor: I'd give them a one out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
~bhoconnor: For that I would say four out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
~bhoconnor: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bhoconnor taken from his BB&T Bank customer service problem that occurred on November 3rd, 2017.