BB&T Bank: Picked up fast but didn't sound pleased to be t...

A BB&T Bank customer review by GetHuman user GetHuman-16924 from November 26th, 2017

Background on GetHuman-16924's case

GetHuman: GetHuman-16924 - can you tell our other BB&T Bank customers when your case took place?
GetHuman-16924: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman-16924: I used the 888-228-6654 number I found for on the GetHuman BB&T Bank customer phone number page I was on: BB&T Bank Customer Service Phone Number
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16924 a list of common BB&T Bank problems)
GetHuman-16924: "Payment Arrangement" was why I was trying to call.

GetHuman-16924's review of BB&T Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16924: Picked up fast but didn't sound pleased to be talking to me. He wasn't rude. after he helped with the first problem, he said he would transfer me for the second. instead he sent me to the autophone banking system.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
GetHuman-16924: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16924: I'd give them a three out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
GetHuman-16924: For that I would say four out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
GetHuman-16924: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16924 taken from his BB&T Bank customer service problem that occurred on November 19th, 2017.

BB&T Bank

3.17 of 5 stars | 145 reviews

GetHuman-16924's BB&T Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BB&T Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BB&T Bank in any way.

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