BC Hydro: * want to move but i have called twice they tel...

A BC Hydro customer review by GetHuman user ~the lime from November 10th, 2017

Background on ~the lime's case

GetHuman: ~the lime - can you tell our other BC Hydro customers when your case took place?
~the lime: Yeah. It was morning, on November 1st.
GetHuman: Did you reach out to BC Hydro, and if so, how?
~the lime: I used the 800-224-9376 number I found for on the GetHuman BC Hydro customer phone number page I was on: BC Hydro Customer Service Phone Number
GetHuman: And which of these common BC Hydro customer issues best describes the reason you wanted to talk to them?
(Shows ~the lime a list of common BC Hydro problems)
~the lime: "Setup service" was why I was trying to call.

~the lime's review of BC Hydro customer service

GetHuman: So how would you sum up your experience for GetHuman's BC Hydro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the lime: * want to move but i have called twice they tellme all agents are busy for ** mins first time * hour second time ** minutes so there will not be a third call they can kiss my ****
GetHuman: Let's quantify your experience contacting BC Hydro. On a scale of 1 to 5, how easy is it go get help on a BC Hydro problem?
~the lime: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the lime: I'd give them a one out of five on communication.
GetHuman: And what about BC Hydro's ability to quickly and effectively address your problem?
~the lime: For that I would say two out of five.
GetHuman: And finally- any advice for other BC Hydro customers?
~the lime: Call them early in the day or late. Don't forget any personal or account information you might need for BC Hydro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the lime taken from his BC Hydro customer service problem that occurred on November 1st, 2017.

BC Hydro

2.40 of 5 stars | 32 reviews

~the lime's BC Hydro Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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