BC Hydro: there HAS to be a phone number where I can talk...
A BC Hydro customer review by GetHuman user GetHuman-20059 from November 16th, 2017
Background on GetHuman-20059's case
GetHuman: GetHuman-20059 - can you tell our other BC Hydro customers when your case took place?
GetHuman-20059: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to BC Hydro, and if so, how?
GetHuman: And which of these common BC Hydro customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20059 a list of common BC Hydro problems)
GetHuman-20059: "Book appointment" was why I was trying to call.
GetHuman-20059's review of BC Hydro customer service
GetHuman: So how would you sum up your experience for GetHuman's BC Hydro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20059: there HAS to be a phone number where I can talk to a person! All the menu selections did not cover my problem. I eventually sent you an email on your form and that was a week ago - never heard back. If there was another option for our service I would be moving my account there!
GetHuman: Let's quantify your experience contacting BC Hydro. On a scale of 1 to 5, how easy is it go get help on a BC Hydro problem?
GetHuman-20059: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20059: I'd give them a three out of five on communication.
GetHuman: And what about BC Hydro's ability to quickly and effectively address your problem?
GetHuman-20059: For that I would say two out of five.
GetHuman: And finally- any advice for other BC Hydro customers?
GetHuman-20059: Call them early in the day or late. Don't forget any personal or account information you might need for BC Hydro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20059 taken from his BC Hydro customer service problem that occurred on November 14th, 2017.