BC Hydro: Finally spoke to a representative who told me t...
A BC Hydro customer review by GetHuman user ~Mary from November 24th, 2017
Background on ~Mary's case
GetHuman: ~Mary - can you tell our other BC Hydro customers when your case took place?
~Mary: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to BC Hydro, and if so, how?
GetHuman: And which of these common BC Hydro customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common BC Hydro problems)
~Mary: "Lower my bill" was why I was trying to call.
~Mary's review of BC Hydro customer service
GetHuman: So how would you sum up your experience for GetHuman's BC Hydro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: Finally spoke to a representative who told me that a supervisor would be calling me. Supervisor did call back while I was gone and left an "out of service" number for me to call her back - very frustrating.
GetHuman: Let's quantify your experience contacting BC Hydro. On a scale of 1 to 5, how easy is it go get help on a BC Hydro problem?
~Mary: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a one out of five on communication.
GetHuman: And what about BC Hydro's ability to quickly and effectively address your problem?
~Mary: For that I would say two out of five.
GetHuman: And finally- any advice for other BC Hydro customers?
~Mary: Call them early in the day or late. Don't forget any personal or account information you might need for BC Hydro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his BC Hydro customer service problem that occurred on November 20th, 2017.