BC Hydro has the WORST payment options out ther...
A BC Hydro customer review by GetHuman user ~hoppin mad from November 5th, 2017
Background on ~hoppin mad's case
GetHuman: ~hoppin mad - can you tell our other BC Hydro customers when your case took place?
~hoppin mad: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to BC Hydro, and if so, how?
GetHuman: And which of these common BC Hydro customer issues best describes the reason you wanted to talk to them?
(Shows ~hoppin mad a list of common BC Hydro problems)
~hoppin mad: "Setup service" was why I was trying to call.
~hoppin mad's review of BC Hydro customer service
GetHuman: So how would you sum up your experience for GetHuman's BC Hydro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hoppin mad: BC Hydro has the WORST payment options out there. My bill was paid in full * days late (which happens to be ** days after I got the bill most companies have a ** day payment period but not them - only ** days and it takes * - * for me to get it in the mail) and now they want a security deposit of ***.** This is BS!! They have it made because there is no other service you can go to instead and if you don't pay it, they will just cut your power off. I hate these people. Since when does an eight day late payment make them think they can rob you of your last penny? They have no grace those people and I hope one day it turns to bite them in the a$$.
GetHuman: Let's quantify your experience contacting BC Hydro. On a scale of 1 to 5, how easy is it go get help on a BC Hydro problem?
~hoppin mad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hoppin mad: I'd give them a two out of five on communication.
GetHuman: And what about BC Hydro's ability to quickly and effectively address your problem?
~hoppin mad: For that I would say one out of five.
GetHuman: And finally- any advice for other BC Hydro customers?
~hoppin mad: Call them early in the day or late. Don't forget any personal or account information you might need for BC Hydro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hoppin mad taken from his BC Hydro customer service problem that occurred on October 28th, 2017.