BC Hydro: In my position, I have to deal with utilitiy co...

A BC Hydro customer review by GetHuman user GetHuman-199919 from November 10th, 2017

Background on GetHuman-199919's case

GetHuman: GetHuman-199919 - can you tell our other BC Hydro customers when your case took place?
GetHuman-199919: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to BC Hydro, and if so, how?
GetHuman-199919: I used the 800-224-9376 number I found for on the GetHuman BC Hydro customer phone number page I was on: BC Hydro Customer Service Phone Number
GetHuman: And which of these common BC Hydro customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199919 a list of common BC Hydro problems)
GetHuman-199919: "Cancel service" was why I was trying to call.

GetHuman-199919's review of BC Hydro customer service

GetHuman: So how would you sum up your experience for GetHuman's BC Hydro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199919: In my position, I have to deal with utilitiy companies all across Canada and the U.S. BC Hydro, without question, is the absolute worst.
GetHuman: Let's quantify your experience contacting BC Hydro. On a scale of 1 to 5, how easy is it go get help on a BC Hydro problem?
GetHuman-199919: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199919: I'd give them a five out of five on communication.
GetHuman: And what about BC Hydro's ability to quickly and effectively address your problem?
GetHuman-199919: For that I would say one out of five.
GetHuman: And finally- any advice for other BC Hydro customers?
GetHuman-199919: Call them early in the day or late. Don't forget any personal or account information you might need for BC Hydro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199919 taken from his BC Hydro customer service problem that occurred on November 9th, 2017.

BC Hydro

2.40 of 5 stars | 32 reviews

GetHuman-199919's BC Hydro Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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