Benefeds does nothing but send you somewhere el...

A BENEFEDS customer review by GetHuman user GetHuman-369689 from November 23rd, 2017

Background on GetHuman-369689's case

GetHuman: GetHuman-369689 - can you tell our other BENEFEDS customers when your case took place?
GetHuman-369689: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to BENEFEDS, and if so, how?
GetHuman-369689: I used the 877-888-3337 number I found for on the GetHuman BENEFEDS customer phone number page I was on: BENEFEDS Customer Service Phone Number
GetHuman: And which of these common BENEFEDS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-369689 a list of common BENEFEDS problems)
GetHuman-369689: "Coverage question" was why I was trying to call.

GetHuman-369689's review of BENEFEDS customer service

GetHuman: So how would you sum up your experience for GetHuman's BENEFEDS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-369689: Benefeds does nothing but send you somewhere else. They believe the computer can answer all your questions.
GetHuman: Let's quantify your experience contacting BENEFEDS. On a scale of 1 to 5, how easy is it go get help on a BENEFEDS problem?
GetHuman-369689: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-369689: I'd give them a one out of five on communication.
GetHuman: And what about BENEFEDS's ability to quickly and effectively address your problem?
GetHuman-369689: For that I would say one out of five.
GetHuman: And finally- any advice for other BENEFEDS customers?
GetHuman-369689: Call them early in the day or late. Don't forget any personal or account information you might need for BENEFEDS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-369689 taken from his BENEFEDS customer service problem that occurred on November 15th, 2017.

BENEFEDS

1.00 of 5 stars | 8 reviews

GetHuman-369689's BENEFEDS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BENEFEDS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BENEFEDS in any way.

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