BENEFEDS: tried for the umteenth time to get my son on my...
A BENEFEDS customer review by GetHuman user GetHuman-264209 from November 9th, 2017
Background on GetHuman-264209's case
GetHuman: GetHuman-264209 - can you tell our other BENEFEDS customers when your case took place?
GetHuman-264209: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to BENEFEDS, and if so, how?
GetHuman: And which of these common BENEFEDS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-264209 a list of common BENEFEDS problems)
GetHuman-264209: "Get insurance" was why I was trying to call.
GetHuman-264209's review of BENEFEDS customer service
GetHuman: So how would you sum up your experience for GetHuman's BENEFEDS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-264209: tried for the umteenth time to get my son on my health plan--routed to a dead number, left message, NO response
GetHuman: Let's quantify your experience contacting BENEFEDS. On a scale of 1 to 5, how easy is it go get help on a BENEFEDS problem?
GetHuman-264209: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-264209: I'd give them a four out of five on communication.
GetHuman: And what about BENEFEDS's ability to quickly and effectively address your problem?
GetHuman-264209: For that I would say three out of five.
GetHuman: And finally- any advice for other BENEFEDS customers?
GetHuman-264209: Call them early in the day or late. Don't forget any personal or account information you might need for BENEFEDS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-264209 taken from his BENEFEDS customer service problem that occurred on November 3rd, 2017.