BENEFEDS: I was left a message on my phone by somebody na...
A BENEFEDS customer review by GetHuman user GetHuman-407317 from November 24th, 2017
Background on GetHuman-407317's case
GetHuman: GetHuman-407317 - can you tell our other BENEFEDS customers when your case took place?
GetHuman-407317: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to BENEFEDS, and if so, how?
GetHuman: And which of these common BENEFEDS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407317 a list of common BENEFEDS problems)
GetHuman-407317: "Get insurance" was why I was trying to call.
GetHuman-407317's review of BENEFEDS customer service
GetHuman: So how would you sum up your experience for GetHuman's BENEFEDS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407317: I was left a message on my phone by somebody named Michael regarding Dental and Vision insurance. When I tried to call back, a robot asked me several questions and would not put me through to a representative. After several attempts I hung up. Could never get through to a human voice! So I have no idea why I got the phone call.
GetHuman: Let's quantify your experience contacting BENEFEDS. On a scale of 1 to 5, how easy is it go get help on a BENEFEDS problem?
GetHuman-407317: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407317: I'd give them a two out of five on communication.
GetHuman: And what about BENEFEDS's ability to quickly and effectively address your problem?
GetHuman-407317: For that I would say three out of five.
GetHuman: And finally- any advice for other BENEFEDS customers?
GetHuman-407317: Call them early in the day or late. Don't forget any personal or account information you might need for BENEFEDS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407317 taken from his BENEFEDS customer service problem that occurred on November 16th, 2017.