BJ's Wholesale Club: I had a problem at a VA store in November. I c...
A BJ's Wholesale Club customer review by GetHuman user ~EARL from October 28th, 2017
Background on ~EARL's case
GetHuman: ~EARL - can you tell our other BJ's Wholesale Club customers when your case took place?
~EARL: Sure. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to BJ's Wholesale Club, and if so, how?
GetHuman: And which of these common BJ's Wholesale Club customer issues best describes the reason you wanted to talk to them?
(Shows ~EARL a list of common BJ's Wholesale Club problems)
~EARL: "Track order" was why I was trying to call.
~EARL's review of BJ's Wholesale Club customer service
GetHuman: So how would you sum up your experience for GetHuman's BJ's Wholesale Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EARL: I had a problem at a VA store in November. I contacted online customer service and was told that I will hear from the store shortly. I waited four weeks and contacted CS again on Dec * and received a reply that I would deffently have a reply within * days. It is now Dec **th with no responce
GetHuman: Let's quantify your experience contacting BJ's Wholesale Club. On a scale of 1 to 5, how easy is it go get help on a BJ's Wholesale Club problem?
~EARL: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EARL: I'd give them a four out of five on communication.
GetHuman: And what about BJ's Wholesale Club's ability to quickly and effectively address your problem?
~EARL: For that I would say five out of five.
GetHuman: And finally- any advice for other BJ's Wholesale Club customers?
~EARL: Call them early in the day or late. Don't forget any personal or account information you might need for BJ's Wholesale Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EARL taken from his BJ's Wholesale Club customer service problem that occurred on October 23rd, 2017.