BNY Mellon Shareowner Services: If only zero out of five was an option. Worst c...
A BNY Mellon Shareowner Services customer review by GetHuman user ~Unhappy from November 6th, 2017
Background on ~Unhappy's case
GetHuman: ~Unhappy - can you tell our other BNY Mellon Shareowner Services customers when your case took place?
~Unhappy: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to BNY Mellon Shareowner Services, and if so, how?
GetHuman: And which of these common BNY Mellon Shareowner Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy a list of common BNY Mellon Shareowner Services problems)
~Unhappy: "Setup an account" was why I was trying to call.
~Unhappy's review of BNY Mellon Shareowner Services customer service
GetHuman: So how would you sum up your experience for GetHuman's BNY Mellon Shareowner Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy: If only zero out of five was an option. Worst customer service I've ever experienced. Each and every time I've had to call or use their site I have been left frustrated, angry and without resolution. Avoid business with them!!
GetHuman: Let's quantify your experience contacting BNY Mellon Shareowner Services. On a scale of 1 to 5, how easy is it go get help on a BNY Mellon Shareowner Services problem?
~Unhappy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy: I'd give them a five out of five on communication.
GetHuman: And what about BNY Mellon Shareowner Services's ability to quickly and effectively address your problem?
~Unhappy: For that I would say two out of five.
GetHuman: And finally- any advice for other BNY Mellon Shareowner Services customers?
~Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for BNY Mellon Shareowner Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy taken from his BNY Mellon Shareowner Services customer service problem that occurred on November 5th, 2017.