Bank of America Credit Card Servicing - Priority Card Services: I have a couple of credit cards with BofA. I've...
A Bank of America Credit Card Servicing - Priority Card Services customer review by GetHuman user ~JRE23 from November 15th, 2017
Background on ~JRE23's case
GetHuman: ~JRE23 - can you tell our other Bank of America Credit Card Servicing - Priority Card Services customers when your case took place?
~JRE23: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Bank of America Credit Card Servicing - Priority Card Services, and if so, how?
GetHuman: And which of these common Bank of America Credit Card Servicing - Priority Card Services customer issues best describes the reason you wanted to talk to them?
(Shows ~JRE23 a list of common Bank of America Credit Card Servicing - Priority Card Services problems)
~JRE23: "Setup an account" was why I was trying to call.
~JRE23's review of Bank of America Credit Card Servicing - Priority Card Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America Credit Card Servicing - Priority Card Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JRE23: I have a couple of credit cards with BofA. I've been a customer since ****. In March of ****, I made a payment on my BofA Amex card online with my checking account. A few days later, I was told that the payment was returned unpaid. I asked why, they said they could not find my checking account. I told them they were the only ones that had that problem. They in turn froze my Amex and said that I can only pay with debit card or cash and they gotta have * consecutive payments that clear before they can reinstate my account. I paid with my debit card to replace the "returned" payment. Then this month when I tried to make a payment, they told me I have to pay with cash and they can not take payments over the phone. I spoke with a couple other "customer service" reps, and the last one said my account has been closed because of the returned payment. They said the only way to re-open my account is to run my credit again.
GetHuman: Let's quantify your experience contacting Bank of America Credit Card Servicing - Priority Card Services. On a scale of 1 to 5, how easy is it go get help on a Bank of America Credit Card Servicing - Priority Card Services problem?
~JRE23: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JRE23: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America Credit Card Servicing - Priority Card Services's ability to quickly and effectively address your problem?
~JRE23: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America Credit Card Servicing - Priority Card Services customers?
~JRE23: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America Credit Card Servicing - Priority Card Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JRE23 taken from his Bank of America Credit Card Servicing - Priority Card Services customer service problem that occurred on November 11th, 2017.