Bank of America totally *****!! They have been...

A Bank of America customer review by GetHuman user ~upset with BOA from November 19th, 2017

Background on ~upset with BOA's case

GetHuman: ~upset with BOA - can you tell our other Bank of America customers when your case took place?
~upset with BOA: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Bank of America, and if so, how?
~upset with BOA: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~upset with BOA a list of common Bank of America problems)
~upset with BOA: "Activate card" was why I was trying to call.

~upset with BOA's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset with BOA: Bank of America totally *****!! They have been transferring me from one associate to another just to clear up an unauthorized transaction. This is very unprofessional and its way too much to deal with when upset, hello I've just been robbed can I have some assistance???
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~upset with BOA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset with BOA: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~upset with BOA: For that I would say two out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~upset with BOA: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset with BOA taken from his Bank of America customer service problem that occurred on November 11th, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

~upset with BOA's Bank of America Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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