Bank of America: I know it's **:** pm, but my card is not workin...
A Bank of America customer review by GetHuman user ~Frustrated longtime customer from November 18th, 2017
Background on ~Frustrated longtime customer's case
GetHuman: ~Frustrated longtime customer - can you tell our other Bank of America customers when your case took place?
~Frustrated longtime customer: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated longtime customer a list of common Bank of America problems)
~Frustrated longtime customer: "Overcharge/Strange charge" was why I was trying to call.
~Frustrated longtime customer's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated longtime customer: I know it's **:** pm, but my card is not working and I can't speak with anyone to find out why! Call the line and says closed. No number to call on back of card, except TTY and out of country number. Really annoyed with you guys! Been with you ** years but I'm thinking about switching banks :(.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~Frustrated longtime customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated longtime customer: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~Frustrated longtime customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~Frustrated longtime customer: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated longtime customer taken from his Bank of America customer service problem that occurred on November 11th, 2017.