Bank of America: The CSR tried very hard to answer my questions...
A Bank of America customer review by GetHuman user ~Bank Teller from November 18th, 2017
Background on ~Bank Teller's case
GetHuman: ~Bank Teller - can you tell our other Bank of America customers when your case took place?
~Bank Teller: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~Bank Teller a list of common Bank of America problems)
~Bank Teller: "Change PIN" was why I was trying to call.
~Bank Teller's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bank Teller: The CSR tried very hard to answer my questions, and to verify funds on a ck that we suspected as fraud.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~Bank Teller: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bank Teller: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~Bank Teller: For that I would say four out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~Bank Teller: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bank Teller taken from his Bank of America customer service problem that occurred on November 9th, 2017.