Bank of New York Mellon: I spoke with their title clerk. She was friendl...
A Bank of New York Mellon customer review by GetHuman user ~CO title clerk from November 21st, 2017
Background on ~CO title clerk's case
GetHuman: ~CO title clerk - can you tell our other Bank of New York Mellon customers when your case took place?
~CO title clerk: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Bank of New York Mellon, and if so, how?
GetHuman: And which of these common Bank of New York Mellon customer issues best describes the reason you wanted to talk to them?
(Shows ~CO title clerk a list of common Bank of New York Mellon problems)
~CO title clerk: "Setup an account" was why I was trying to call.
~CO title clerk's review of Bank of New York Mellon customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of New York Mellon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CO title clerk: I spoke with their title clerk. She was friendly, knowledgeable, and handled my problem quickly. I was on hold for less than one minute in total.
GetHuman: Let's quantify your experience contacting Bank of New York Mellon. On a scale of 1 to 5, how easy is it go get help on a Bank of New York Mellon problem?
~CO title clerk: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CO title clerk: I'd give them a five out of five on communication.
GetHuman: And what about Bank of New York Mellon's ability to quickly and effectively address your problem?
~CO title clerk: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of New York Mellon customers?
~CO title clerk: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of New York Mellon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CO title clerk taken from his Bank of New York Mellon customer service problem that occurred on November 12th, 2017.