Barclays: I had a question about whether a holiday would...
A Barclays customer review by GetHuman user GetHuman-363429 from October 26th, 2017
Background on GetHuman-363429's case
GetHuman: GetHuman-363429 - can you tell our other Barclays customers when your case took place?
GetHuman-363429: Yes. It was afternoon, on October 20th.
GetHuman: Did you reach out to Barclays, and if so, how?
GetHuman: And which of these common Barclays customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-363429 a list of common Barclays problems)
GetHuman-363429: "Question" was why I was trying to call.
GetHuman-363429's review of Barclays customer service
GetHuman: So how would you sum up your experience for GetHuman's Barclays customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-363429: I had a question about whether a holiday would affect my statement end date, and instead of a direct answer, the person I spoke to provided me with an generic formula to figure statement end dates, with no consideration for holidays.
GetHuman: Let's quantify your experience contacting Barclays. On a scale of 1 to 5, how easy is it go get help on a Barclays problem?
GetHuman-363429: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-363429: I'd give them a five out of five on communication.
GetHuman: And what about Barclays's ability to quickly and effectively address your problem?
GetHuman-363429: For that I would say one out of five.
GetHuman: And finally- any advice for other Barclays customers?
GetHuman-363429: Call them early in the day or late. Don't forget any personal or account information you might need for Barclays to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-363429 taken from his Barclays customer service problem that occurred on October 20th, 2017.