Bayer Corporation: I called the customer service as the bayer prod...
A Bayer Corporation customer review by GetHuman user ~dd from November 5th, 2017
Background on ~dd's case
GetHuman: ~dd - can you tell our other Bayer Corporation customers when your case took place?
~dd: Sure. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Bayer Corporation, and if so, how?
GetHuman: And which of these common Bayer Corporation customer issues best describes the reason you wanted to talk to them?
(Shows ~dd a list of common Bayer Corporation problems)
~dd: "None of those really matches why I wanted to call Bayer Corporation that day." was why I was trying to call.
~dd's review of Bayer Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Bayer Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dd: I called the customer service as the bayer product Microlet* lancing device was not ejecting as mentioned in the instructins. The lady who answered the phone made me try it ** times on the phone till I got upset and asked if she will replace or no? At that point she hung up the phone. I called back and was recieved by another extremely rude rep. I had to go over the trial of the microlet all over again with her before she agreed to replace the device. I think they need a lesson in customer service.
GetHuman: Let's quantify your experience contacting Bayer Corporation. On a scale of 1 to 5, how easy is it go get help on a Bayer Corporation problem?
~dd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dd: I'd give them a four out of five on communication.
GetHuman: And what about Bayer Corporation's ability to quickly and effectively address your problem?
~dd: For that I would say one out of five.
GetHuman: And finally- any advice for other Bayer Corporation customers?
~dd: Call them early in the day or late. Don't forget any personal or account information you might need for Bayer Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dd taken from his Bayer Corporation customer service problem that occurred on October 29th, 2017.