Belkin: After getting disconnected * individual times...
A Belkin customer review by GetHuman user ~belkinsucks from November 24th, 2017
Background on ~belkinsucks's case
GetHuman: ~belkinsucks - can you tell our other Belkin customers when your case took place?
~belkinsucks: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Belkin, and if so, how?
GetHuman: And which of these common Belkin customer issues best describes the reason you wanted to talk to them?
(Shows ~belkinsucks a list of common Belkin problems)
~belkinsucks: "None of those really matches why I wanted to call Belkin that day." was why I was trying to call.
~belkinsucks's review of Belkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Belkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~belkinsucks: After getting disconnected * individual times, i found this number. I got a recording stating that they can't help me and then the call disconnected. I am not connected via my router or modem but instead to someone else's router. It's not just the router here on my end. Tried to manually connect via ethernet cord to modem which seems like it was the original router when the building was wired. Charter is coming out tomorrow morning (the earlier it could set up a work order). In the meantime, im reduced to having to borrow someone else's connection. so its not just a belkin issue but also a charter issue. If charter or belkin cant fix the issue, I am not sure what i will be able to do. I am a college student and need the net to turn in assignments and I live pretty far from campus.
GetHuman: Let's quantify your experience contacting Belkin. On a scale of 1 to 5, how easy is it go get help on a Belkin problem?
~belkinsucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~belkinsucks: I'd give them a two out of five on communication.
GetHuman: And what about Belkin's ability to quickly and effectively address your problem?
~belkinsucks: For that I would say three out of five.
GetHuman: And finally- any advice for other Belkin customers?
~belkinsucks: Call them early in the day or late. Don't forget any personal or account information you might need for Belkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~belkinsucks taken from his Belkin customer service problem that occurred on November 16th, 2017.