Belkin: after ** minute wait chat person said a phone c...
A Belkin customer review by GetHuman user ~Kwitcher Belkin' from November 15th, 2017
Background on ~Kwitcher Belkin''s case
GetHuman: ~Kwitcher Belkin' - can you tell our other Belkin customers when your case took place?
~Kwitcher Belkin': Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Belkin, and if so, how?
GetHuman: And which of these common Belkin customer issues best describes the reason you wanted to talk to them?
(Shows ~Kwitcher Belkin' a list of common Belkin problems)
~Kwitcher Belkin': "None of those really matches why I wanted to call Belkin that day." was why I was trying to call.
~Kwitcher Belkin''s review of Belkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Belkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kwitcher Belkin': after ** minute wait chat person said a phone consultation would be necessary, took my number said I would get a call within **-** minutes, at *:** pm. The call actually came at *:** am, the next morning, and was useless as the caller's accent was difficult to understand and he spoke very quickly. The Belkin router customer support website is filled with bragging and testimonials as to their brilliant service... ironic doesn't begin to cover it.*Returned the Belkin for a good ol' Netgear product, what I should have chosen in the first place. That will teach me not to ever listen to Fry's salespeople.
GetHuman: Let's quantify your experience contacting Belkin. On a scale of 1 to 5, how easy is it go get help on a Belkin problem?
~Kwitcher Belkin': I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kwitcher Belkin': I'd give them a five out of five on communication.
GetHuman: And what about Belkin's ability to quickly and effectively address your problem?
~Kwitcher Belkin': For that I would say five out of five.
GetHuman: And finally- any advice for other Belkin customers?
~Kwitcher Belkin': Call them early in the day or late. Don't forget any personal or account information you might need for Belkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kwitcher Belkin' taken from his Belkin customer service problem that occurred on November 12th, 2017.