Bell Canada: All I want to know is how to get a hold of Kerr...
A Bell Canada customer review by GetHuman user ~communication from November 24th, 2017
Background on ~communication's case
GetHuman: ~communication - can you tell our other Bell Canada customers when your case took place?
~communication: Yes I can. It was evening, on November 23rd.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~communication a list of common Bell Canada problems)
~communication: "Service problem" was why I was trying to call.
~communication's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~communication: All I want to know is how to get a hold of Kerry Arbour VP of Credit and Collections as he has send me a letter with his Yours Sincerely Kerry Arbour at the bottom when I sign the bottom of a letter if people have to contact me they can My question is way put your name on something that you can not answer to. By the way this this is a communication company IE Email web page or cell phone is that not the Nature of this company or is it just to **** us off. CALLING MR Kerry Arbour where are you.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~communication: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~communication: I'd give them a three out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~communication: For that I would say two out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~communication: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~communication taken from his Bell Canada customer service problem that occurred on November 23rd, 2017.