Bell Canada: Called to cancelled line service and was consta...
A Bell Canada customer review by GetHuman user GetHuman-10040 from November 21st, 2017
Background on GetHuman-10040's case
GetHuman: GetHuman-10040 - can you tell our other Bell Canada customers when your case took place?
GetHuman-10040: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-10040 a list of common Bell Canada problems)
GetHuman-10040: "Technical support" was why I was trying to call.
GetHuman-10040's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-10040: Called to cancelled line service and was constantly asked about different services and kept on trying to sell me on other services. Only wanted to CANCEL the phone it should not be this hard to provide a quick way to get disconnected. It took over ** minutes to get this done. NOT A HAPPY CAMPER.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
GetHuman-10040: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-10040: I'd give them a two out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
GetHuman-10040: For that I would say five out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
GetHuman-10040: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-10040 taken from his Bell Canada customer service problem that occurred on November 15th, 2017.