Bell Canada: Employee's name was Ahmed - his employee number...
A Bell Canada customer review by GetHuman user ~don from November 27th, 2017
Background on ~don's case
GetHuman: ~don - can you tell our other Bell Canada customers when your case took place?
~don: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~don a list of common Bell Canada problems)
~don: "Lower my bill" was why I was trying to call.
~don's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~don: Employee's name was Ahmed - his employee number was *******.**Called Bell to cancel my "cottage" phone line. They put me through to Ahmed who started to "chat me up" on why l "should not" cancel my phone. Started asking me "how many times do you go up to cottage". **I couldn't believe he was trying to sell me on keeping the phone. I told him l was "Busy" and "to just cancel the phone line".**He then replied - "don't get angry" - "that will get us nowhere".**Unbelievable. **Bell is taking their customers for a bunch of "idiots" by trying to sell them a service a customer does not want.**It definitely leaves a bad taste in my mouth and l can see why lots of people have problems with Bell**Moral of the story to Bell.**"if people phone up and want to cancel something, the last thing they want to hear is some person trying to convince them not to cancel". Be professional and accept that your clients have the intelligence to make their own decisions.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~don: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~don: I'd give them a five out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~don: For that I would say two out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~don: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~don taken from his Bell Canada customer service problem that occurred on November 23rd, 2017.