Bell Canada: I initially signed up for Bell as I thought a b...
A Bell Canada customer review by GetHuman user ~Bell Sucks from November 10th, 2017
Background on ~Bell Sucks's case
GetHuman: ~Bell Sucks - can you tell our other Bell Canada customers when your case took place?
~Bell Sucks: Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Bell Sucks a list of common Bell Canada problems)
~Bell Sucks: "Service problem" was why I was trying to call.
~Bell Sucks's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bell Sucks: I initially signed up for Bell as I thought a big company would be easy to deal with. I didn't have to much problem initially other than I was paying much higher rates than I should. I signed a year contract. After about a year and a half I decided I wanted to change carriers, so I call Bell to cancel my service. It is at this time that they tell be I am still under contract and there will be a penalty of * months. I am like "What? I only had a year contract" they then inform me that my contract AUTO-RENEWS every year, so I am now on the hook for * months of service. I ask to speak to a manager, I am put on hold for ** minutes, then the operator says that a manager isn't available, and that if I like I can get a manager to call me back within ** hours. I tell the guy I don't want to wait and to just send me my bill, I gave up at that point. So I wait for the final bill, and nothing shows up i the mail. * months later I get a call from there collection department for the bill. I tell th
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~Bell Sucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bell Sucks: I'd give them a one out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~Bell Sucks: For that I would say one out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~Bell Sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bell Sucks taken from his Bell Canada customer service problem that occurred on November 5th, 2017.