Bell Canada: I've generally gotten very nice, helpful people...
A Bell Canada customer review by GetHuman user GetHuman-77463 from November 24th, 2017
Background on GetHuman-77463's case
GetHuman: GetHuman-77463 - can you tell our other Bell Canada customers when your case took place?
GetHuman-77463: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77463 a list of common Bell Canada problems)
GetHuman-77463: "Lower my bill" was why I was trying to call.
GetHuman-77463's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77463: I've generally gotten very nice, helpful people with this number. But the company itself is pretty terrible. For instance, on my phone bill it lists different services such as call waiting etc., and says "$*.**" beside each one. I assumed this meant I didn't have these services, and couldn't figure out why my bill was so high! When I called them, they told me I had all the extra options (none of which I use) and was paying about $** extra a month for them. They fixed the problem for me immediately.**So, A* for nice employees on the phone, but a big F for dishonesty in their billing system.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
GetHuman-77463: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77463: I'd give them a one out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
GetHuman-77463: For that I would say four out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
GetHuman-77463: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77463 taken from his Bell Canada customer service problem that occurred on November 22nd, 2017.