Bell Canada: The worst ever service I have had with a mobile...
A Bell Canada customer review by GetHuman user ~LC from November 21st, 2017
Background on ~LC's case
GetHuman: ~LC - can you tell our other Bell Canada customers when your case took place?
~LC: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~LC a list of common Bell Canada problems)
~LC: "Technical Support" was why I was trying to call.
~LC's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LC: The worst ever service I have had with a mobile company. cheaters, liars, dismissive. Even though it was clearly in the system that was a mistake, none of the ** guys I talked did anything to correct it. I had to deal for * months and escalate this, until the accounting service accepted the mistake but told me that they could not change it as it was in the system already. So they asked me to pay for * months for a service which I never received from bell as I had gone with another company after duly cancelling the service with Bell. They had the cancelation in the system but kept sending me emails. A very negative experience, everyday I could talk with Bell guys my all day would be filled with so much negativity from the way they ignored the problem, but lied every time saying: smile, we sorted out the problem. And still the bill continued to add up for a service nor required neither received. Stay away from such cheaters!
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~LC: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LC: I'd give them a two out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~LC: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~LC: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LC taken from his Bell Canada customer service problem that occurred on November 15th, 2017.