Bell Canada: mr president*CEO I would like to thank you for...
A Bell Canada customer review by GetHuman user ~MistreatedBellEmployee from November 21st, 2017
Background on ~MistreatedBellEmployee's case
GetHuman: ~MistreatedBellEmployee - can you tell our other Bell Canada customers when your case took place?
~MistreatedBellEmployee: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~MistreatedBellEmployee a list of common Bell Canada problems)
~MistreatedBellEmployee: "Technical support" was why I was trying to call.
~MistreatedBellEmployee's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MistreatedBellEmployee: mr president*CEO I would like to thank you for cutting the employees of bell canada down to ***h a week. While you enjoy your luxuries just remember that your employees who work hard and stay loyal to this company cant even put food on their table. We are canadians and we work directly for the company and this is how we get treated. you having call centers in india and other countries is what ruins bell customer service experience. YOu do not realise that they do their job to the minimum and that we work all day trying to fix these poor customers problems. When customers get us on the line they are relieved because they know we can help. I think you need to completly rethink ur company ethics. Instead of cutting the hours of employees that give great customer service and reach your crazy objectives of ** units per *** calls you should be cutting hours of people who dont give good customer service and dont reach their sales objective. Not only did you cut our commisions down to *** and
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~MistreatedBellEmployee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MistreatedBellEmployee: I'd give them a four out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~MistreatedBellEmployee: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~MistreatedBellEmployee: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MistreatedBellEmployee taken from his Bell Canada customer service problem that occurred on November 16th, 2017.