Best Buy: Bought a new dishwasher and set up delivery*ins...
A Best Buy customer review by GetHuman user ~nevermore from November 27th, 2017
Background on ~nevermore's case
GetHuman: ~nevermore - can you tell our other Best Buy customers when your case took place?
~nevermore: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~nevermore a list of common Best Buy problems)
~nevermore: "Track order" was why I was trying to call.
~nevermore's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nevermore: Bought a new dishwasher and set up delivery*install at that time. Needless to say, a complete *****-up. Dishwasher arrived on time, its sitting in the middle of the dining room...the removal of the old unit, take away and install of the new unit is still up in the air. Might be able to get to it this Saturday!!!! Bought this unit on April **th - if I'm lucky, will only take * - * weeks from delivery. Heard every excuse in the book as to why they couldn't meet their original schedule. One thing Best Buy is good at is stonewalling. Last purchase from these folks.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~nevermore: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nevermore: I'd give them a four out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~nevermore: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~nevermore: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nevermore taken from his Best Buy customer service problem that occurred on November 21st, 2017.