Best Buy: I called to seek assistance setting up an onlin...

A Best Buy customer review by GetHuman user ~mrmomb from November 19th, 2017

Background on ~mrmomb's case

GetHuman: ~mrmomb - can you tell our other Best Buy customers when your case took place?
~mrmomb: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~mrmomb: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~mrmomb a list of common Best Buy problems)
~mrmomb: "Return an Order" was why I was trying to call.

~mrmomb's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrmomb: I called to seek assistance setting up an online account. The webstie sent me into an endless loop. I have $$$ to spend!! I could not clearly understand the foreign individual at the call center. I asked for someone in the USA which he could not provide. Needless to say, I will not ever attemp to set up an online account or a rewards program with Best Buy. Over the last * years, I spend on average $****.** per month with online purchases. After this experience, no purchases will ever be with Best Buy.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~mrmomb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrmomb: I'd give them a three out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~mrmomb: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~mrmomb: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrmomb taken from his Best Buy customer service problem that occurred on November 14th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~mrmomb's Best Buy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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