Best Buy: I wanted to buy Bose wireless home entertainmen...

A Best Buy customer review by GetHuman user ~vett montgomery from November 19th, 2017

Background on ~vett montgomery's case

GetHuman: ~vett montgomery - can you tell our other Best Buy customers when your case took place?
~vett montgomery: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~vett montgomery: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~vett montgomery a list of common Best Buy problems)
~vett montgomery: "Returns" was why I was trying to call.

~vett montgomery's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vett montgomery: I wanted to buy Bose wireless home entertainment system. I went into the Anderson, SC store and no one attempted to help me. After ** minutes I asked one of the service member for help. He point to a guy on the other side of the store that knew about the systems but did not inform the other guy. I found it very concerning that every white person that enter electronics was helped but no assistance for me. Maybe my money is too brown? **Sylvester Montgomery******@***.com
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~vett montgomery: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vett montgomery: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~vett montgomery: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~vett montgomery: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vett montgomery taken from his Best Buy customer service problem that occurred on November 11th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~vett montgomery's Best Buy Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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