Best Buy: The guy was extremely pleasant plus he gave me...
A Best Buy customer review by GetHuman user GetHuman-290970 from November 15th, 2017
Background on GetHuman-290970's case
GetHuman: GetHuman-290970 - can you tell our other Best Buy customers when your case took place?
GetHuman-290970: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290970 a list of common Best Buy problems)
GetHuman-290970: "Geek Squad Support" was why I was trying to call.
GetHuman-290970's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290970: The guy was extremely pleasant plus he gave me some advice which I wasn't aware of. He explained the charges billed to my card and told me that if I bought a new computer be fore my antivirus subscription was up that I should call back and get a pro-rated refund for what was left on the subscription. He gave me a confirmation number for this. Good experience.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
GetHuman-290970: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290970: I'd give them a four out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
GetHuman-290970: For that I would say five out of five.
GetHuman: And finally- any advice for other Best Buy customers?
GetHuman-290970: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290970 taken from his Best Buy customer service problem that occurred on November 13th, 2017.