Best Western: Employees at hotel act like they are on drugs o...

A Best Western customer review by GetHuman user GetHuman-166285 from November 17th, 2017

Background on GetHuman-166285's case

GetHuman: GetHuman-166285 - can you tell our other Best Western customers when your case took place?
GetHuman-166285: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Best Western, and if so, how?
GetHuman-166285: I used the 800-780-7234 number I found for on the GetHuman Best Western customer phone number page I was on: Best Western Customer Service Phone Number
GetHuman: And which of these common Best Western customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166285 a list of common Best Western problems)
GetHuman-166285: "Make a booking" was why I was trying to call.

GetHuman-166285's review of Best Western customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Western customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166285: Employees at hotel act like they are on drugs or not well trained. I think there is a drug issue in this hotel. The red head is going around the hotel acting like she is on something. She came up the us talking about cats out of the blue. She smelled like she has quite of few if u know what i mean. Very unclean hotel. Showers have soap scum and black mold around tub. I Spoke to front desk and they said if i did not like it i could leave and said they would put me on the do not rent list if i complained anymore....Basically deal with it or get out. Red Head very rude and mouthly.
GetHuman: Let's quantify your experience contacting Best Western. On a scale of 1 to 5, how easy is it go get help on a Best Western problem?
GetHuman-166285: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166285: I'd give them a two out of five on communication.
GetHuman: And what about Best Western's ability to quickly and effectively address your problem?
GetHuman-166285: For that I would say three out of five.
GetHuman: And finally- any advice for other Best Western customers?
GetHuman-166285: Call them early in the day or late. Don't forget any personal or account information you might need for Best Western to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166285 taken from his Best Western customer service problem that occurred on November 11th, 2017.

Best Western

3.00 of 5 stars | 7 reviews

GetHuman-166285's Best Western Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Western, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Western in any way.

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