Best Western: The customer service department did not initial...
A Best Western customer review by GetHuman user ~BabsStephen from November 15th, 2017
Background on ~BabsStephen's case
GetHuman: ~BabsStephen - can you tell our other Best Western customers when your case took place?
~BabsStephen: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Best Western, and if so, how?
GetHuman: And which of these common Best Western customer issues best describes the reason you wanted to talk to them?
(Shows ~BabsStephen a list of common Best Western problems)
~BabsStephen: "Make a booking" was why I was trying to call.
~BabsStephen's review of Best Western customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Western customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BabsStephen: The customer service department did not initially want to right their wrong. It took almost an hour of arguing.
GetHuman: Let's quantify your experience contacting Best Western. On a scale of 1 to 5, how easy is it go get help on a Best Western problem?
~BabsStephen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BabsStephen: I'd give them a four out of five on communication.
GetHuman: And what about Best Western's ability to quickly and effectively address your problem?
~BabsStephen: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Western customers?
~BabsStephen: Call them early in the day or late. Don't forget any personal or account information you might need for Best Western to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BabsStephen taken from his Best Western customer service problem that occurred on November 13th, 2017.