Best Western: I had a charge problem where I was given a refu...

A Best Western customer review by GetHuman user GetHuman-76440 from November 24th, 2017

Background on GetHuman-76440's case

GetHuman: GetHuman-76440 - can you tell our other Best Western customers when your case took place?
GetHuman-76440: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Best Western, and if so, how?
GetHuman-76440: I used the 800-780-7234 number I found for on the GetHuman Best Western customer phone number page I was on: Best Western Customer Service Phone Number
GetHuman: And which of these common Best Western customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76440 a list of common Best Western problems)
GetHuman-76440: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-76440's review of Best Western customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Western customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76440: I had a charge problem where I was given a refund and then had it taken away. I had a bad couple of days stay at a Houston, Texas Best Western where I was double charged and didn't have a room for almost * hours. The customer service rep said they couldn't do anything because they are independently owned. Very horrible hotel chain.
GetHuman: Let's quantify your experience contacting Best Western. On a scale of 1 to 5, how easy is it go get help on a Best Western problem?
GetHuman-76440: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76440: I'd give them a three out of five on communication.
GetHuman: And what about Best Western's ability to quickly and effectively address your problem?
GetHuman-76440: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Western customers?
GetHuman-76440: Call them early in the day or late. Don't forget any personal or account information you might need for Best Western to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76440 taken from his Best Western customer service problem that occurred on November 19th, 2017.

Best Western

3.00 of 5 stars | 7 reviews

GetHuman-76440's Best Western Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Western, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Western in any way.

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