BestBuy.com: I have been in the south oklahoma city * times...
A BestBuy.com customer review by GetHuman user ~sherrierhodesbusby from November 25th, 2017
Background on ~sherrierhodesbusby's case
GetHuman: ~sherrierhodesbusby - can you tell our other BestBuy.com customers when your case took place?
~sherrierhodesbusby: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to BestBuy.com, and if so, how?
GetHuman: And which of these common BestBuy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~sherrierhodesbusby a list of common BestBuy.com problems)
~sherrierhodesbusby: "Track order" was why I was trying to call.
~sherrierhodesbusby's review of BestBuy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BestBuy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sherrierhodesbusby: I have been in the south oklahoma city * times since mid novemeber. looking for a waterproof camera. *st time had to go look for sales clerk. they pointed to them said here they are and walked off. had to go find help with SD card since they were stocked wrong. shopping for present had to go find help and was told we don't carry that. found it later on my own. today asked about GOPRO had to go find help. he answered question and walked off. I went to look at other camera to see if they had any others for underwater. girl said oh you were the one asking about gopro. then she walked off. I have managed in retail for over ** yrs and my employees would be fired for this treatment. So expect the items I purchased for Christmas to be returned. and I will be letting everyone I know about the crappy service. and I will be deleting you as a service provider for my job now. and buying my gopro and camera equipment and their accessories else where.
GetHuman: Let's quantify your experience contacting BestBuy.com. On a scale of 1 to 5, how easy is it go get help on a BestBuy.com problem?
~sherrierhodesbusby: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sherrierhodesbusby: I'd give them a five out of five on communication.
GetHuman: And what about BestBuy.com's ability to quickly and effectively address your problem?
~sherrierhodesbusby: For that I would say two out of five.
GetHuman: And finally- any advice for other BestBuy.com customers?
~sherrierhodesbusby: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for BestBuy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sherrierhodesbusby taken from his BestBuy.com customer service problem that occurred on November 23rd, 2017.