Better Business Bureau: to check on legit of business called Basement W...

A Better Business Bureau customer review by GetHuman user GetHuman-yjjuanit from December 5th, 2017

Background on GetHuman-yjjuanit's case

GetHuman: GetHuman-yjjuanit - can you tell our other Better Business Bureau customers when your case took place?
GetHuman-yjjuanit: Yup. It was morning, on November 29th.
GetHuman: Did you reach out to Better Business Bureau, and if so, how?
GetHuman-yjjuanit: I used the 703-276-0100 number I found for on the GetHuman Better Business Bureau customer phone number page I was on: Better Business Bureau Customer Service Phone Number
GetHuman: And which of these common Better Business Bureau customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-yjjuanit a list of common Better Business Bureau problems)
GetHuman-yjjuanit: "File a report" was why I was trying to call.

GetHuman-yjjuanit's review of Better Business Bureau customer service

GetHuman: So how would you sum up your experience for GetHuman's Better Business Bureau customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-yjjuanit: to check on legit of business called Basement Waterproofing of Michigan
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-yjjuanit: Business wants to be hired to fix basement issues with floooding
GetHuman: Let's quantify your experience contacting Better Business Bureau. On a scale of 1 to 5, how easy is it go get help on a Better Business Bureau problem?
GetHuman-yjjuanit: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-yjjuanit: I'd give them a three out of five on communication.
GetHuman: And what about Better Business Bureau's ability to quickly and effectively address your problem?
GetHuman-yjjuanit: For that I would say two out of five.
GetHuman: And finally- any advice for other Better Business Bureau customers?
GetHuman-yjjuanit: Call them early in the day or late. Don't forget any personal or account information you might need for Better Business Bureau to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-yjjuanit taken from his Better Business Bureau customer service problem that occurred on November 29th, 2017.

Better Business Bureau

3.00 of 5 stars | 24 reviews

GetHuman-yjjuanit's Better Business Bureau Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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