Better World Books: Ordered textbooks and received them within * we...
A Better World Books customer review by GetHuman user ~content customer from November 3rd, 2017
Background on ~content customer's case
GetHuman: ~content customer - can you tell our other Better World Books customers when your case took place?
~content customer: Yes. It was afternoon, on October 28th.
GetHuman: Did you reach out to Better World Books, and if so, how?
GetHuman: And which of these common Better World Books customer issues best describes the reason you wanted to talk to them?
(Shows ~content customer a list of common Better World Books problems)
~content customer: "Make a purchase" was why I was trying to call.
~content customer's review of Better World Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Better World Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~content customer: Ordered textbooks and received them within * weeks. When I received the wrong book, they were very helpful and expedited the true book. Very positive customer service rep!
GetHuman: Let's quantify your experience contacting Better World Books. On a scale of 1 to 5, how easy is it go get help on a Better World Books problem?
~content customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~content customer: I'd give them a three out of five on communication.
GetHuman: And what about Better World Books's ability to quickly and effectively address your problem?
~content customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Better World Books customers?
~content customer: Call them early in the day or late. Don't forget any personal or account information you might need for Better World Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~content customer taken from his Better World Books customer service problem that occurred on October 28th, 2017.