Blentec: Blendtec owner correct, you have to do the call...
A Blentec customer review by GetHuman user ~Tam from November 26th, 2017
Background on ~Tam's case
GetHuman: ~Tam - can you tell our other Blentec customers when your case took place?
~Tam: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Blentec, and if so, how?
GetHuman: And which of these common Blentec customer issues best describes the reason you wanted to talk to them?
(Shows ~Tam a list of common Blentec problems)
~Tam: "Warranty claim" was why I was trying to call.
~Tam's review of Blentec customer service
GetHuman: So how would you sum up your experience for GetHuman's Blentec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tam: Blendtec owner correct, you have to do the call back option to get service, then outsourced to a call bank. Yesterday waited an on the phone and this morning ** minutes before I found this web page. Did the call back service and received a call back * hours later. Deceptive is correct. Horrible customer service
GetHuman: Let's quantify your experience contacting Blentec. On a scale of 1 to 5, how easy is it go get help on a Blentec problem?
~Tam: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tam: I'd give them a three out of five on communication.
GetHuman: And what about Blentec's ability to quickly and effectively address your problem?
~Tam: For that I would say four out of five.
GetHuman: And finally- any advice for other Blentec customers?
~Tam: Call them early in the day or late. Don't forget any personal or account information you might need for Blentec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tam taken from his Blentec customer service problem that occurred on November 16th, 2017.