Blentec: long time blendtec customer shocked by how far...
A Blentec customer review by GetHuman user ~a now ex-blendtec fan from November 27th, 2017
Background on ~a now ex-blendtec fan's case
GetHuman: ~a now ex-blendtec fan - can you tell our other Blentec customers when your case took place?
~a now ex-blendtec fan: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Blentec, and if so, how?
GetHuman: And which of these common Blentec customer issues best describes the reason you wanted to talk to them?
(Shows ~a now ex-blendtec fan a list of common Blentec problems)
~a now ex-blendtec fan: "Make a purchase" was why I was trying to call.
~a now ex-blendtec fan's review of Blentec customer service
GetHuman: So how would you sum up your experience for GetHuman's Blentec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~a now ex-blendtec fan: long time blendtec customer shocked by how far down their service has fallen. use to get a helpful rep on the phone right away. this time i gave up after waiting ** minutes having never got a live person on the phone. what happened to this company?
GetHuman: Let's quantify your experience contacting Blentec. On a scale of 1 to 5, how easy is it go get help on a Blentec problem?
~a now ex-blendtec fan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~a now ex-blendtec fan: I'd give them a four out of five on communication.
GetHuman: And what about Blentec's ability to quickly and effectively address your problem?
~a now ex-blendtec fan: For that I would say five out of five.
GetHuman: And finally- any advice for other Blentec customers?
~a now ex-blendtec fan: Call them early in the day or late. Don't forget any personal or account information you might need for Blentec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~a now ex-blendtec fan taken from his Blentec customer service problem that occurred on November 24th, 2017.