Blizzard: This is the absolute least helpful situation I...
A Blizzard customer review by GetHuman user ~Moonlyte from November 22nd, 2017
Background on ~Moonlyte's case
GetHuman: ~Moonlyte - can you tell our other Blizzard customers when your case took place?
~Moonlyte: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows ~Moonlyte a list of common Blizzard problems)
~Moonlyte: "In Game Problem" was why I was trying to contact.
~Moonlyte's review of Blizzard customer service
GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Moonlyte: This is the absolute least helpful situation I have ever experienced. This company goes out of its way to be as unhelpful as possible. When I could actually get a human being on the phone, two out of three of them told me that blizzard does not handle customer care anymore. They hung up immediately after. I am locked out of my account, and the website has rejected all of my attempts. I am out of options other than this company actually getting someone to do their job. If anyone is actually reading this, I would like blizzard to actually be what they claim to be, and help me slove this problem.
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
~Moonlyte: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Moonlyte: I'd give them a one out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
~Moonlyte: For that I would say one out of five.
GetHuman: And finally- any advice for other Blizzard customers?
~Moonlyte: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Moonlyte taken from his Blizzard customer service problem that occurred on November 19th, 2017.