Blue Cross and Blue Shield (FLA): Dear Florida Blue*Blue Cross*Blue Shield:**Cong...
A Blue Cross and Blue Shield (FLA) customer review by GetHuman user ~LoyalBCBSFan! from November 19th, 2017
Background on ~LoyalBCBSFan!'s case
GetHuman: ~LoyalBCBSFan! - can you tell our other Blue Cross and Blue Shield (FLA) customers when your case took place?
~LoyalBCBSFan!: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Blue Cross and Blue Shield (FLA), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield (FLA) customer issues best describes the reason you wanted to talk to them?
(Shows ~LoyalBCBSFan! a list of common Blue Cross and Blue Shield (FLA) problems)
~LoyalBCBSFan!: "Coverage question" was why I was trying to call.
~LoyalBCBSFan!'s review of Blue Cross and Blue Shield (FLA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield (FLA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LoyalBCBSFan!: Dear Florida Blue*Blue Cross*Blue Shield:**Congratulations. After my experience earlier today and reading some of the other comments from your facebook page, I'm writing to let you know you've officially won the "Cluster**** of **** Award".**We realize it's only two days into the new year but we are confident that no one will even come close to achieving your level of incompetence.**Your award includes the following exciting prizes:***. I've convinced SeaWorld to send over a crack team of barking seals to work in your customer service department. They don't know ****, can't speak English, have the attention span of a gerbil on crack cocaine but will work hard if you simply toss them fish every ** minutes or so. I have no doubt they will surpass and exceed the stellar performance of your current staff.***. I'm also sending over a reel to reel recording of the entire works of William Shakespeare to use for your customer "Call In * On Hold" system. It runs about ** h
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield (FLA). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield (FLA) problem?
~LoyalBCBSFan!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LoyalBCBSFan!: I'd give them a three out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield (FLA)'s ability to quickly and effectively address your problem?
~LoyalBCBSFan!: For that I would say one out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield (FLA) customers?
~LoyalBCBSFan!: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield (FLA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LoyalBCBSFan! taken from his Blue Cross and Blue Shield (FLA) customer service problem that occurred on November 12th, 2017.