Blue Cross and Blue Shield (FLA): Had I known any of this prior to signing up wit...
A Blue Cross and Blue Shield (FLA) customer review by GetHuman user ~FloridaBlueSUX from November 25th, 2017
Background on ~FloridaBlueSUX's case
GetHuman: ~FloridaBlueSUX - can you tell our other Blue Cross and Blue Shield (FLA) customers when your case took place?
~FloridaBlueSUX: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Blue Cross and Blue Shield (FLA), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield (FLA) customer issues best describes the reason you wanted to talk to them?
(Shows ~FloridaBlueSUX a list of common Blue Cross and Blue Shield (FLA) problems)
~FloridaBlueSUX: "Make/Chase a claim" was why I was trying to call.
~FloridaBlueSUX's review of Blue Cross and Blue Shield (FLA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield (FLA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FloridaBlueSUX: Had I known any of this prior to signing up with Florida Blue I NEVER would have chosen them. The website *** and trying to get a live caller is next to impossible. After ** minutes of pressing buttons to Questions they repeated and repeated they gave me the option to speak to a representative. I press that button and i hear " Thank you, goodbye ". Thank you for what ?? Letting me waste over a half hour of time?....??....?? I realize now why they have a form sent telling you to call the number for "Initial Payment Only". They make it easy for them to rope you in then they ******* you. Never ever dealt with a company like this. Shameful
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield (FLA). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield (FLA) problem?
~FloridaBlueSUX: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FloridaBlueSUX: I'd give them a one out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield (FLA)'s ability to quickly and effectively address your problem?
~FloridaBlueSUX: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield (FLA) customers?
~FloridaBlueSUX: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield (FLA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FloridaBlueSUX taken from his Blue Cross and Blue Shield (FLA) customer service problem that occurred on November 19th, 2017.