Blue Cross and Blue Shield (FLA): GetHuman may say that it is a **** line, but in...
A Blue Cross and Blue Shield (FLA) customer review by GetHuman user ~7eb9dab49997d0ec4efc591f6a1d59 from November 22nd, 2017
Background on ~7eb9dab49997d0ec4efc591f6a1d59's case
GetHuman: ~7eb9dab49997d0ec4efc591f6a1d59 - can you tell our other Blue Cross and Blue Shield (FLA) customers when your case took place?
~7eb9dab49997d0ec4efc591f6a1d59: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Blue Cross and Blue Shield (FLA), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield (FLA) customer issues best describes the reason you wanted to talk to them?
(Shows ~7eb9dab49997d0ec4efc591f6a1d59 a list of common Blue Cross and Blue Shield (FLA) problems)
~7eb9dab49997d0ec4efc591f6a1d59: "Overcharge/Strange charge" was why I was trying to call.
~7eb9dab49997d0ec4efc591f6a1d59's review of Blue Cross and Blue Shield (FLA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield (FLA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~7eb9dab49997d0ec4efc591f6a1d59: GetHuman may say that it is a **** line, but in order to get an actual human (for most cases), calls can only be made on weekdays when office hours are open. I do have to say that the automated system is very clear to understand and comprehends natural language pretty well compared to others, and they do always have someone to talk to for those other cases where a message needs to be left for the insurance company.
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield (FLA). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield (FLA) problem?
~7eb9dab49997d0ec4efc591f6a1d59: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~7eb9dab49997d0ec4efc591f6a1d59: I'd give them a two out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield (FLA)'s ability to quickly and effectively address your problem?
~7eb9dab49997d0ec4efc591f6a1d59: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield (FLA) customers?
~7eb9dab49997d0ec4efc591f6a1d59: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield (FLA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~7eb9dab49997d0ec4efc591f6a1d59 taken from his Blue Cross and Blue Shield (FLA) customer service problem that occurred on November 16th, 2017.